Bicycle HQ will always honour the standard for privacy protection of its clients and consumers, and takes this issue very seriously, as it is a matter of respect and a fundamental right of all persons involved. Bicycle HQ will constantly meet with the standards and regulations of the amended Privacy Act 1988 as Bicycle HQ is dedicated to protecting your personal information. We are committed to observing and meeting its obligations under the Act which regulates how the company should manage and use personal information collected.

What Personal Information does Bicycle HQ collect?

We only collect personal information which is necessary to provide you with the best service possible.

When you register with us, we ask for your name, email address, contact number, birth date, gender, post code, occupation, industry, and personal interests. When you have registered with Bicycle HQand sign in to our member's area, you are no longer anonymous to us.

Bicycle HQ automatically receives and records information on our server logs from your browser including your IP address, cookie information, and the page you requested.

Bicycle HQ gathers the information for these main purposes.

1. To better understand our target audience
2. To oblige to your requests for certain products and services
3. To make informed decisions on web site development & marketing
4. To customise the advertising and content to meet your needs
5. To contact you about special and new products

Information Sharing and Disclosure

We will not sell or rent your personally identifiable information to anyone or company.

Bicycle HQ will only send personally identifiable information about you, when you have consented to share the information you supplied. The shared information is used to provide the product or service you are inquiring about.

We need to send the information to companies that work on behalf of Bicycle HQ to provide the product or service to you. (Unless we tell you differently, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us.);

We respond to subpoenas, court orders or legal process; or

We find that your actions on our web sites violate the Bicycle HQ Terms of Service - or any of our usage guidelines for specific products or services.

Your Ability to Edit and Delete Your Account Information and Preferences

Bicycle HQ gives you the ability to edit your Ivanhoe Cycles Account Information and preferences at any time, including whether you want Ivanhoe Cycles to contact you about specials and new products. You may request deletion of your Bicycle HQ account by visiting our Account Deletion page, verifying your password once more and confirming your choice to terminate the account.

Cookies

Bicycle HQ may set and access cookies on your computer.

Bicycle HQ allows other companies that are presenting advertisements on some of our pages to set and access their cookies on your computer. The way other companies use their cookies is subject to their own privacy policies, not this one.

Advertisers or other companies do not have access to Bicycle HQ cookies.

This site  uses web beacons to access our cookies within and outside our network of web sites and in connection with Ivanhoe Cycles products and services.

Anonymity

Should you so desire, you may communicate with  Bicycle HQ in an anonymous manner the details are listed below.

The Privacy Officer
Bicycle HQ
1030 Dandenong Rd
Carnegie, 3163

Complaints 

Complaints or feedback regarding privacy matter should be directed, in writing, to:

The Complaints Department   
1030 Dandenong Rd
Carnegie, 3163

Security

Your Bicycle HQ Account Information is password-protected for your privacy and security.
In certain areas Bicycle HQ uses industry-standard SSL-encryption to protect data transmissions.

Changes to this Privacy Policy

Bicycle HQ may edit this policy from time to time. If we make any substantial changes we will notify you by posting a prominent announcement on our pages.